These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Jenne Oxford was recently hired as Director of Operations for Kimpton Seattle (Hotel Vintage, Hotel Monaco, Palladian).
1. What are you looking forward to the most in your new role?
I am excited about working with a whole new group of managers at Kimpton hotels across the city who will be the future leaders within company and at other hotels in Seattle. Most recently, I was the general manager at Kimpton Alexis Hotel and loved seeing team members there move on to be directors or general managers. Now I will get to help that process even more.
2. How do you think past experiences have prepared you for this role?
I started at the front desk and worked my way through all of the departments before becoming a general manager. I think it’s important not to forget the hard days and the work it takes to run the day-to-day operation. I always want to be a leader who understands that and who is willing to jump in and help.
3. How did you get into the industry?
I like to think that the industry found me. I walked into the Hotel Monaco Seattle 15 years ago, hoping to pick up a few shifts as a server in the restaurant. They weren’t hiring, but they offered me a job at the front desk and I never looked back. I fell in love with it.
4. What are you hoping to achieve in your new role?
I want to continue to be an advocate for the hospitality industry in Seattle. We’ve worked really hard over the last several years to show how we add value to the city as an industry, but there are still a lot of misconceptions. I also want to educate future hoteliers about the opportunities for advancement and the unique jobs we offer. Programs like the Academy of Hospitality & Tourism at Chief Sealth are giving us a great platform to connect with students and give them a head start on their careers. We need more of this in order to support our growth.
5. What do you enjoy most about the industry?
It’s absolutely the people. From the on-property teams at hotels to industry colleagues, hospitality draws in a group of caring, fun and passionate people. I’m inspired by how we pull together to promote our city and improve the visitor experience for our guests. There are so many amazing people in our hotels and in our city and I am lucky to work with them every day.