These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Whitney Brown was recently hired as General Manager at Kimpton RiverPlace Hotel.
1. What are you looking forward to the most in your new role?
I most look forward to the daily interactions with guests and team members. Each day brings opportunities to create memorable experiences, and I challenge myself to take the time to get away from my desk, walk the hotel and have those meaningful conversations.
2. How do you think past experiences have prepared you for this role?
Everyone has dined in restaurants and stayed in hotels. I take my experiences as a guest and challenge my team members to look at a situation from the guest’s perspective so we can make each stay personal and special. Years of catering sales and event planning has also allowed me to tap into my creative side and come up with “outside the box” ideas to turn an average experience into a five-star stay.
3. How did you get into the industry?
I majored in Hotel & Restaurant Management at Washington State University and through that was required to complete 1000 industry hours to earn my degree. I worked in hotel housekeeping and as an intern for a restaurant in my hometown, working in all areas including kitchen prep, line cook, stewarding, host and server. After that I was hooked!
4. What are you hoping to achieve in your new role?
Kimpton RiverPlace Hotel has a loyal following of guests who return here year after year after year. In addition to keeping those guests happy and coming back, I plan to mentor existing team members and help them build their careers and love of service – whether that keeps them here or takes them to other Kimpton Hotels across the nation. Additionally, I look forward to attracting a new demographic of guests with our redesigned and renovated restaurant concept due to launch in early Spring 2018.
5. What do you enjoy most about the industry?
I enjoy mentoring and empowering our team members to accomplish whatever their goals may be. Whether it’s a front desk associate who’s working part time to get through school or a young manager looking to grow their career in hospitality, there’s a huge variety of personalities and endless opportunities to make a positive impact personally and professionally.