• No Dip in Hospitality During the Pandemic, Travelers Say

     
    POSTED January 10, 2022
     

A recent survey demonstrates the resilience of the hospitality industry and the dedication of the industry’s professionals. According to the latest tracking study of American travelers by the market research firm Longwoods International, most travelers experienced service levels as good as or better than prior to the pandemic on their trips this fall, with about half reporting service comparable to pre-pandemic travel and a quarter rating their service experience as better than before pandemic.  About a fifth of travelers judged service on their fall trips as below pre-pandemic levels. 

“The travel industry is proving to be nimble in providing excellent customer service at this phase of the pandemic, despite the labor shortages, COVID-19 restrictions and demand challenges the industry faces,” said Amir Eylon, President and CEO of Longwoods International.  “In fact, travelers reported better service on their fall trips when compared to their summer travel.”

Meeting planners might want to take into consideration the preferences that travelers expressed in the survey: 30 percent said they are reducing the number of trips they’re taking because of COVID-19; the same percentage of respondents said they’re choosing destinations they can drive to as opposed to those that require air travel, and more than a quarter of respondents said they’re traveling within the United States rather than internationally. Only 9 percent said they’re choosing not to travel at all and just 6 percent said they are canceling trips.

One caveat: the survey was fielded before the Omicron variant became dominant.

longwoods-intl.com/covid-19

Fairmont Chateau Whistler, which Condé Nast Traveler named “best resort in Canada” in its 2021 Reader’s Choice Awards, doesn’t rest on its laurels. The property, with 32,000 square feet of meeting and event space and the capacity to host a conference for 1,500, has news of upgrades and new amenities to share with meeting planners.  

 

How are we doing? Pretty good. That was the bottom-line assessment that was shared with the nearly 600 tourism and professionals who attended Visit Seattle’s Annual Outlook Meeting at the Westin Seattle on March 31.

Some highlights from the 2021 study showed:

 

A big part of what imbues a destination with a sense of place and makes it memorable are its small locally owned businesses.  A new partnership between Visit Seattle and Seattle Bank is designed to support these businesses and bring tourism revenue to Seattle’s emerging neighborhoods. The inaugural grant program will invest in 20 local businesses, focusing on establishments owned by women, people of color and LGBTQ+ community members in the easily accessible Central District and Chinatown-International District neighborhoods.